Support

Questions about your account, balances or payments go to your own coop office — they keep your records.

Contact your coop

CFCSMS Butuan Cooperative — admin@cfcsmsbutuancoop.com · cfcsmsbutuancoop.com
ACEMC Butuan Cooperative — admin@acemcbutuancoop.com · acemcbutuancoop.com

Common questions

How do I get an account? Ask your coop office. They create it and give you your sign-in email and a first password, which the app asks you to change.

I forgot my password. Ask your coop office to reset it, or use “Forgot password” on your coop's website.

A balance or payment looks wrong. The app shows your coop's records as they are. Bring your official receipt to the coop office so they can check and correct it.

How do I delete my account? In the app, open Profile › Delete account. Your sign-in is deleted after 30 days; signing in again before then cancels it. Your loans, payments and share capital stay with the coop as its records.